Privacy Policy

A. COLLECTION OF YOUR PERSONAL INFORMATION

1. Collection of Personal Information

'Personal information' is defined to include information that whether on its own orin combination with other information may be used to readily identify or contact yousuch as: name, address, email address, phone number etc.The type of personal information that we collect from you varies based on yourparticular interaction with our Website. Personal information collected shall includebut is not limited to your name, gender, age, account password, postal address, phone number, email address, contact preferences, ID proof (PAN, Passport, Aadhar, Voter ID etc.), bank account/credit card/debit card details, proof of employment, proof of educational background, and other information that would assist us in verifying your Identity. We may also collect personal information that you post in your profile, requests or feedback, and any comments or discussions you post in any blog, chat room, or other correspondence site on the Platform. XU Lifestyle reserves the right to record the conversations and correspondences between the Platform users. All the chat/messaging logs or call recordings can be used to but not limited to monitor and prohibit abuse, safeguard the rights of users, resolve disputes etc.All the chat/messaging logs or call recordings can be used to monitor and prohibit abuse, safeguard the rights of users, resolve disputes etc.If we deem it necessary, in our sole and absolute discretion, we may also ask for andcollect supplemental information from third parties, such as information about yourcredit from a credit bureau (to the extent permitted by law), or information to verifyany identification details you provide during registration.You undertake that your personal information shall at all times be accurate, completeand up to date. We shall also make reasonable efforts to provide you with theopportunity to request correction of your personal information provided to us if thesame is inaccurate; or even to delete the personal information, if so requested andsubject to applicable law. Further, we may decline to process requests which we findto be contrary to the terms laid down under this Policy, Platform Terms andConditions or any applicable laws, require disproportionate technical effort,jeopardise the privacy of others or are extremely impractical.

2. Collection of Personal Information from Social Networking Sites

You may at times be permitted to log into our Platform through your other socialnetworking accounts. If you do so, you must enter the email address and passwordthat you use for such social networking accounts. We will ask that you grant uspermission to access and collect your basic information (this includes your name,profile picture, gender, networks, user IDs, list of friends, date of birth, emailaddress, and any other information you have set to public on your account). If youallow us to have access to this information, then we will retain this information evenif you have chosen later not to make that information public.We store the information that we receive from such social networking sites withother information that we collect from you or receive about you.Such social networking sites control the information they collect from you. Forinformation about how social networking sites may use and disclose yourinformation, including any information you make public, please consult the respective social networking sites' privacy policy. We have no control over how anythird-party site uses or discloses the personal information it collects about you.

3. Collection of Automatic Information, Use of Cookies, Other Tracking Devices And Biometric Data

We and our third-party service providers, which include ad networks, use Cookies,web beacons, and other tracking technologies to collect information about your useof our Platform and Services, such as your browser type, your ISP or operatingsystem, your domain name, your access time, the URL of the previous website youvisited, your page views, your IP address, and the type of device that you use. Wealso track how frequently you visit our Platform and use our Services. We use thisinformation (including the information collected by our third-party service providers) for Website analytics (including to determine which portions of our Platform are used most frequently, what our users like/do not like), to assist us indetermining relevant advertising (both on and off our Platform), to evaluate thesuccess of our advertising campaigns, and as otherwise described in this policy. Wemay obtain your device ID, which is sent to XU Lifestyle's servers and used in fraudprevention efforts.Cookies. We and our third-party service providers collect information from you byusing Cookies. A Cookie is a small file stored on the user's computer hard drivecontaining information about the user. The Cookie helps us analyse web traffic orinforms you about your use of a particular website. Cookies allow web applicationsto respond to you as an individual, tailoring its operations to your needs, likes anddislikes by gathering and remembering information about your preferences. Whenyou visit the Platform, we may send one or more Cookies (i.e., a small text filecontaining a string of alphanumeric characters) to your computer that identifies yourbrowser.Some of these Cookies may be connected to third-party companies or websites. Theterms of use of such Cookies are governed by this Policy and the privacy policy ofthe relevant third-party company or website. For example, Google measures theperformance of advertisements by placing Cookies on your computer when you clickon ads. If you visit the Platform when you have such Cookies on your computer, weand Google will be able to tell that you saw the ad delivered by Google. The termsof use of these Cookies are governed by this Policy and Google's Privacy Policy.We may collect biometric data such as fingerprints, facial recognition, or voicepatterns, but only with your explicit consent. This information is collected solely forauthentication and security purposes to enhance user experience and ensure theintegrity of our services. All biometric data is encrypted and stored securely incompliance with applicable data protection laws, preventing unauthorized access.We do not share or disclose this data with third parties, except as required by law orwith your consent. You may choose to withdraw your consent at any time, and wewill cease collecting or using your biometric data immediately.

4. Collection of Billing Information

XU Lifestyle is a service-based company providing aggregation of rentalrooms/apartments in gated societies. We do not collect or store any informationrelated to physical products or addresses. This includes data such as billing addresses, shipping addresses, or tracking information. We focus solely ondelivering our services and do not handle any physical goods for sale.However, we may collect certain personal information such as email addresses,names, phone number, and KYC documents. This information is used to provideservices, communicate with users and maintain the policies of the apartment rentalindustry. We store all data securely using the standard security measures likeencrypted databases and files.Users have the right to access, update, or delete their data by contacting usat support\@xulifestyle.com.

5. Disabling Cookies

You can choose to accept or decline Cookies. Most web browsers automaticallyaccept Cookies, but you can usually modify your browser setting to decline Cookiesif you prefer. If you disable Cookies you may be prevented from taking fulladvantage of the Platform because it may not function properly if the ability to acceptCookies is disabled.Clear GIFs, pixel tags and other technologies. Clear GIFs are tiny graphics with aunique identifier, similar in function to Cookies. In contrast to Cookies, which arestored on your computer's hard drive, clear GIFs are embedded invisibly on webpages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), inconnection with our Platform to, among other things, track the activities of Platformvisitors, help us manage content, and compile statistics about Platform usage. Weand our third-party service providers also use clear GIFs in HTML emails to ourcustomers, to help us track email response rates, identify when our emails areviewed, and track whether our emails are forwarded.You acknowledge that some entities and /or countries where we may transfer yourpersonal information may not comply with data protection policies which are asstringent as the laws of India or the policies followed by XU Lifestyle. Youacknowledge that it is adequate that when we transfer your personal information toany other entity within or outside India, we will place contractual obligations on thetransferee which will oblige the transferee to adhere to the provisions of this PrivacyPolicy.

To know more about our cookie policy -

B. HOW WE USE THE INFORMATION WE COLLECT

1. How Personal Information is Used

We collect your personal information and aggregate information about the use ofour Platform and Services to better understand your needs and to provide you witha better Platform experience. Specifically, we may use your personal information forany of the following reasons:- To provide our Services to you, including registering you for our Services,verifying your identity and authority to use our Services, and to otherwise enableyou to use our Platform and our Services;- For customer support and to respond to your inquiries;- For internal record-keeping purposes;- To process billing and payment, including sharing with third party paymentgateways in connection with Platform and/or Services;- To improve and maintain our Platform and our Services;- To periodically send promotional emails and special offers;- To contact you via email, telephone, facsimile or mail;- For market research purposes and customization of the Platform according to yourinterests;- To use demographic information for promotion of goods and services and for otherresearch and analytical purposes;- To resolve disputes, protect ourselves and other users, and enforce our Platform'sterms and conditions;- To compare personal information collected through the Platform and Services toverify its accuracy with personal information collected from third parties;- To combine aggregate data with the personal information we collect about you.We may disclose your personal information or part thereof to third parties for lawfulpurposes including making promotional calls and sending transactional messages and/or email notifications. XU Lifestyle does not endorse using personal informationby third parties for any illegal purposes.From time to time, XU Lifestyle may use personal information for new andunanticipated uses not previously disclosed in our Privacy Policy. If our informationpractices change regarding information previously collected, XU Lifestyle shallmake reasonable efforts to provide notice and obtain consent of any such uses asmay be required by law.It is further clarified that your registration on the Website shall be deemed to be yourconsent to be contacted for the purposes mentioned above, (i) on the mobile numbershared by you even if you are registered with the National Customer PreferenceRegister (NCPR) and have opted out of receiving promotional calls and messagesand (ii) by way of SMS or email notifications or messages in any other electronicform.It is further clarified that your registration on the Platform shall be deemed to beyour consent to be contacted for the purposes mentioned above, (i) on the mobilenumber shared by you even if you are registered with the National CustomerPreference Register (NCPR) and have opted out of receiving promotional calls andmessages and (ii) by way of SMS or email notifications or messages in any otherelectronic form.

2. Use of Personal Information For AI-Based Insights

To enhance our services, predict user needs, and improve the overall userexperience, we may anonymize and aggregate personal data to utilize it in machinelearning and artificial intelligence (AI) systems. This process ensures that anypersonally identifiable information (PII) is removed and cannot be traced back toindividual users. By analyzing anonymized patterns and trends, we aim to refine ourplatform's functionality, provide tailored recommendations, and improveoperational efficiency. These efforts strictly adhere to data privacy regulations, andno identifiable data is shared with third parties during this process. Anonymized datais securely stored and processed in compliance with applicable laws to protect yourprivacy while enabling innovation.

C. ELECTRONIC NEWSLETTERS, INVITATIONS, POLLS AND SURVEYS

At our sole discretion, XU Lifestyle may offer any of the following free services onthe Platform, which you may select to use or receive at your option. Certain of thefollowing services may require you to provide additional personal information asdetailed below:

1. Electronic Newsletters

We may offer a free electronic newsletter to users. We will gather the emailaddresses of users who sign up for XU Lifestyle for the newsletter mailing list. Usersmay remove themselves from this mailing list by opting out of receiving newslettersduring the registration process, by following the link provided in each newsletterthat points users to a subscription management page where the user can unsubscribe from receiving newsletters or by changing their preferences in their Profile Settings page.

2. Send to a Friend

Our Platform users can voluntarily choose to electronically forward a link, page, ordocument to someone else by clicking "send to a friend." To do so, the user mustprovide his or her email address, as well as the email address of the recipient. Theuser's email address is used only in the case of transmission errors and, of course, to let the recipient know who sent the email. The information is not used for any other purpose.

3. Polling

We may offer interactive polls to users so they can easily share their opinions withother users and see what our audience thinks about important issues, Services, and/or the Platform. Opinions or other responses to polls are aggregated and are notidentifiable to any particular user. We may use a system to "tag" users after theyhave voted, so they can vote only once on a particular question. This tag is notcorrelated with information about individual users.

4. Surveys

We may conduct user surveys from time to time to better target our content to ourPlatform users. We will not share individual responses from these surveys with any third party. We will share aggregate data with third party service providers, partners,and other third parties.

D. Security

We employ procedural and technological security measures, which are reasonablydesigned to help protect your personal information from unauthorized access ordisclosure. XU Lifestyle may use encryption, passwords, and physical securitymeasures to help protect your personal information against unauthorized access anddisclosure. No security measures, however, are 100% complete. Therefore, we donot promise and cannot guarantee, and thus you should not expect that your personal information or private communications will not be collected and used by others.We conduct regular data security audits to identify and address vulnerabilities,ensuring our systems remain robust against evolving cyber threats. Advancedsecurity technologies, such as encryption protocols, two-factor authentication (2FA),and real-time threat monitoring, are employed to provide multiple layers ofprotection for user data. Our team also performs periodic penetration testing toproactively evaluate system resilience. In the unlikely event of a data breach, wehave a detailed incident response plan in place to mitigate any potential impact. Thisincludes promptly notifying affected users, providing guidance to protect theiraccounts, and complying with all legal obligations to report the breach to relevantauthorities. By continuously updating our security measures and following industrybest practices, we aim to safeguard your data and maintain your trust.

E. Disclosure

We may share the information that we collect about you, including your personalinformation, as follows:

1. Information Disclosed to Protect Us and Others

We may disclose your information including Personal Information if: (i) XULifestyle reasonably believes that disclosure is necessary in order to comply with alegal process (such as a court order, search warrant, etc.) or other legal requirementof any governmental authority, (ii) disclosure would potentially mitigate our liabilityin an actual or potential lawsuit, (iii) reasonably necessary to enforce this PrivacyPolicy, our terms and conditions etc. (iv) disclosure is intended to help investigate or prevent unauthorized transactions or other illegal activities, or (v) necessary or appropriate to protect our rights or property, or the rights or property of any person or entity.

2. Information Disclosed to Third Party Service Providers and Business Partners

We may contract with various third parties for the provision and maintenance of thePlatform, Services and our business operations, and XU Lifestyle may need to shareyour personal information and data generated by Cookies and aggregate information(collectively, "information") with these vendors and service agencies.

3. Disclosure to Non-affiliated Third Parties in Furtherance of Your Request

Your request for services may be shared with third party websites with whom wehave a contractual relationship in order to provide your request with maximumExposure.

4. Disclosure to Other Users of Our Website

Comments that users post to our Platform also will be available to other visitors toour Platform. In addition, we will post the results (in aggregate form) of surveys toour Platform.

5. Information Disclosed to Law Enforcement or Government Officials

We will disclose your information, including, without limitation, your name, city,state, telephone number, email address, user ID history, quoting and listing history,and fraud complaints, to law enforcement or other government officials if we arerequired to do so by law, regulation or other government authority or otherwise incooperation with an investigation of a governmental authority.

6. In the Event of a Change of Control or Bankruptcy

In the event that XU Lifestyle undergoes a change in control, including, withoutlimitation, a merger or sale of all or substantially all of XU Lifestyle's assets to whichthis Platform relates or other corporate reorganization in which XU Lifestyleparticipates, and is thus merged with or acquired by a third party entity (a"Successor"), XU Lifestyle hereby reserves the right to transfer the information wehave collected from the users of the Platform and/or Services to such Successor.

7. Cross-Border Data Transfers

To provide seamless and efficient services, personal data may be transferred to andprocessed in countries outside your home jurisdiction. These transfers are conducted in compliance with applicable international data protection standards to ensure that your personal information remains secure. We employ robust safeguards, such as data protection agreements that incorporate Standard Contractual Clauses (SCCs) and ensure data processing aligns with the regulations of the jurisdictions involved.Additionally, we only transfer data to entities and partners that adhere to stringentdata privacy and security policies. By taking these measures, we aim to maintain theintegrity and confidentiality of your data during cross-border transfers whileenabling global operational efficiency.

8. Information Disclosed at Your Request

We may share your personal information with other users or third parties to whomyou explicitly ask us to send your information or if you explicitly consent to suchdisclosure upon receipt of a specific Service.

9. Sharing of Anonymized and Aggregated Data

We may share anonymized and aggregated data with trusted partners and third-party organizations to support research, analytics, and the optimization of our services.This shared data is stripped of all personally identifiable information (PII) andcannot be traced back to individual users, ensuring complete anonymity. Suchcollaborations enable us to gain valuable insights to improve user experiences,develop new features, and enhance the overall quality of our offerings. We maintainstrict oversight of this process and only work with partners who uphold ourcommitment to data privacy and ethical standards. By leveraging anonymized dataresponsibly, we aim to innovate while respecting your privacy.

F. Links to External Websites

The Platform may contain links to other websites or resources over which XULifestyle does not have any control. Such links do not constitute an endorsement byXU Lifestyle of those external websites.

G. Updating, Deleting and Correcting Your Personal Information

At XU Lifestyle, we recognize the importance of ensuring that your personalinformation remains accurate, up to date, and protected. You have the right to update, delete, or correct your personal information under the following circumstances:

1. Updating Your Personal Information

You have the right to update your personal information at any time. If you believethat the information, we hold about you is incorrect or incomplete, you can requestcorrections. We will make reasonable efforts to ensure that your personal data isaccurate and up to date based on the details you provide.

2. Correcting Personal Information

If you notice any discrepancies in the personal data we hold about you, you canrequest that we correct such inaccuracies. This includes correcting any outdatedcontact details, preferences, or any other personal data stored with us.

3. Deleting Your Personal Information

You have the right to request the deletion of your personal data at any time. Pleasenote that certain legal, regulatory, or contractual obligations may prevent us fromimmediately deleting your data in certain circumstances. In such cases, we willinform you of the reason for the delay or non-deletion.

4. Restricting the Use of Your Personal Information

You may also choose to restrict the collection or use of your personal information inthe following ways:• Opt-out of Marketing Communications: If you no longer wish to receivepromotional or marketing communications from us, you can unsubscribe atany time via the "unsubscribe" link in any marketing email we send or bycontacting us directly.• Limit Information Sharing: You can choose not to share specific types of personal information by managing your preferences in your account settings or by contacting our support team.• Withdraw Consent for Specific Uses: If you have given us explicit consent for specific processing activities, you may withdraw this consent at any time, provided such withdrawal does not affect the legality of the processing prior to the withdrawal.

5. Data Retention Policy

Personal data will be retained only as long as necessary to fulfill service obligations,comply with legal requirements, resolve disputes, or as needed for legitimatebusiness purposes. After the purpose for collecting the data has been fulfilled, wewill securely delete or anonymize it, unless there are legal reasons to retain it for alonger period.

6. Access to Your Personal Information

You have the right to request access to the personal data we hold about you. If yourequest a copy of your data, we will provide it in a structured, commonly used, andmachine-readable format. If you need further assistance, we can also help inproviding a clearer understanding of the personal data we hold.

7. Data Portability

You have the right to request that we transfer your personal data to another serviceprovider or entity, where technically feasible, in a structured, commonly used, andmachine-readable format.

8. Security Measures and Compliance

We take reasonable steps to ensure that your personal data is handled securely. If we receive a request to update, delete, or restrict your information, we will verify youridentity before making any changes to ensure that your data is being handledappropriately.If you wish to exercise any of these rights, you may contact us through our customerservice or privacy team. We are committed to respecting your privacy rights and willprocess your request in accordance with applicable privacy laws and regulations.

H. What Choices Do I Have Regarding Use of My Personal Information?

At XU Lifestyle, we value your preferences and respect your choices regarding theuse of your personal information. We may occasionally send you promotional or informational emails, including updates about our services, special offers, or relevant news. These communications are intended to keep you informed andengaged with our platform. However, we understand that you may not wish toreceive such emails at all times. You have the option to opt-out of thesecommunications at any time. To do so, simply follow the opt-out instructionsprovided in each email, which typically include an unsubscribe link or an option tomanage your communication preferences. By clicking on the opt-out link oradjusting your preferences, you can prevent receiving further promotional orinformational emails. Additionally, you may contact us directly to request that youremail preferences be updated. Please note that even if you opt-out of promotionalemails, we may still need to send you essential communications related to youraccount or transactions, such as service-related updates, account notifications, orsecurity alerts. Your choices regarding communication preferences are an importantpart of how we protect your privacy and ensure you have control over yourInformation.

I. Third-Party Ad Networks

1. Third-Party Ad Networks

We participate in third-party ad networks that may display advertisements on otherwebsites based on your visits to our platform as well as other websites. These adnetworks use various tracking technologies, such as cookies and web beacons, tocollect information about your online activities across different websites and overtime. The purpose of this data collection is to deliver advertisements that are tailoredto your interests and preferences, providing a more personalized and relevantbrowsing experience.

2. Data Collection by Third-Party Analytics and Advertising Tools

In addition to the third-party ad networks, we also use third-party analytics andadvertising tools to collect and analyze data from our users. These tools help usunderstand user behavior, track engagement, and improve the services we provide.Third-party vendors may collect information such as your IP address, browsinghistory, and interactions with ads on our platform. This data collection is done in accordance with applicable privacy regulations, and we ensure that all third-partypartners adhere to stringent privacy and data security practices.

3. User Control Over Data Collection

You have the right to control and manage your data when it comes to third-partydata collection. You can opt-out of targeted advertisements and data collection byadjusting your browser settings to block cookies or using privacy-enhancingbrowser extensions. Many third-party advertising networks also offer opt-outmechanisms that allow you to prevent them from tracking your activities acrosswebsites. You can visit industry websites like the Digital Advertising Alliance(DAA) or Network Advertising Initiative (NAI) to learn more about managingyour ad preferences and opting out of personalized advertising.

4. Opt-Out of Personalized Advertising

Please note that even if you opt-out of tailored advertisements, you may still seeads while browsing, but they may not be relevant to your interests.

J. Information Shared with Third Party

The Platform facilitates your sharing of personal information with third parties, suchas service providers, business partners, authorised vendors, or other users, to effectively negotiate, provide, and use the services. These third parties may require access to certain details such as your contact information, preferences, or transaction history to fulfill service obligations. However, we ensure that any such data shared is done in compliance with our Privacy Policy and is strictly necessary for service-related purposes. Please note that we take reasonable precautions to safeguard your data when shared with third parties. We do not sell or disclose your personal information to any unauthorized parties for marketing purposes without your explicit consent.

K. OTP Verification

To ensure the security of your account and prevent unauthorized access, XU Lifestyle uses a One-Time Password (OTP) verification system. An OTP is a unique code sent to your registered mobile number or email address, which must be entered within a specified time frame to verify your identity.By providing your mobile number or email address, you consent to receive OTPs for authentication purposes. It is your responsibility to keep your registered contact information accurate and up to date. XU Lifestyle shall not be liable for any issues arising from the use of an incorrect or outdated contact detail.The OTP verification process is implemented in compliance with applicable data protection laws to safeguard your personal information. We use secure transmission protocols to ensure that OTPs are not intercepted or misused during the authentication process.For any concerns related to OTP verification or if you suspect unauthorized access to your account, please contact our customer support team immediately.

L. User Generated Content

We invite and encourage you to post content on our Platform, including but notlimited to your comments, feedback, photos, reviews, and other information that youwish to share publicly. By submitting such content, you grant XU Lifestyle the rightto use, display, and distribute your content across our platform and other associatedchannels, subject to the terms of this Privacy Policy. While we strive to create a safeand respectful environment for content sharing, please be mindful that any contentyour post is publicly accessible and can be viewed by other users. You are solelyresponsible for the content you upload, and we advise against sharing sensitive orpersonally identifiable information unless you are comfortable with its exposure. Wereserve the right to remove any content that violates our terms of service or is deemed inappropriate.

M. Updates and Amendments

1. Notification of Policy Changes

At XU Lifestyle, we are committed to keeping our users informed of any significantupdates or changes to our Privacy Policy. Whenever there are substantialamendments to this policy, we will notify users through prominent notifications onthe platform, or via email, depending on the nature of the update. These notificationswill ensure that you are aware of any important changes that may impact yourpersonal data and how we handle it. It is important to note that continued use of ourplatform after such updates constitutes your acceptance of the revised PrivacyPolicy. If you do not agree with the changes, we encourage you to discontinue youruse of the platform and contact us for further clarification.

2. Effective Date and Future Amendments

This Privacy Policy is valid from the effective date set forth above. XU Lifestyle reserves the right to change, modify, or update this policy at any time, at its solediscretion. Any changes to this policy will be reflected in this document with theupdated effective date. We recommend that you periodically review this PrivacyPolicy to stay informed of any adjustments.

### This document has been last updated on 06 February, 2025

Search by Society


Search by Area